Refund Policy

Returning Items Bought from Pleased to Present:

If you're not satisfied with your purchase, you may return it for a refund. We will issue a refund for the purchase price of the item plus any applicable taxes to your original form of payment for items returned within 30 days after the delivery date. Refunds are processed within 24 hours after being requested, but may take several business days to appear on your online statement depending on your card issuer's internal processes.

All returned items must be in their original condition; shrink-wrapped or sealed products must be unopened. Shipping fees are not refunded.

There are two options for returning items purchased from Pleased to Present:

1. Bring Your Return to Pleased to Present

You can bring the item and your packing slip, Order Confirmation e-mail, or Billing Summary email to any Barnes & Noble store with your original form of payment.

2. Ship Your Return Back to Us

You can ship the item to the Returns Department. The packing slip in your shipment has specific instructions for returns. We provide a pre-printed return label with our Returns Department Address.

Some shipments may not come with a packing slip. If your packing slip is unavailable, please print out the Shipping Confirmation email you received after the item(s) shipped. Include that printout in the box and write your Order Number on the outside of the box. Without a packing slip or shipping confirmation printout, we cannot process the return and you will not receive your refund.
If you are sending us a return because you were not sent the item(s) you ordered, indicate on the Packing Slip/Shipping Confirmation the item(s) that you were supposed to receive so the warehouse knows how to process the return.

Returns should be sent to:
Pleased to Present
Returns Department
ORDER #: (Insert Your Order Number)
510 Central Avenue SW
Albuquerque, NM 87102

Please Note: Your packing slip is not a prepaid label. You will be required to pay for return shipping. Shipping charges are non-refundable. If you are returning a gifted item that was purchased on bn.com, a Pleased to Present Gift Card will be issued for the purchase price of the item within 60 days of purchase.

Items That Cannot Be Returned

Shrink-wrapped or sealed product that has been opened and/or removed from original packaging may not be returned, unless it is defective, in which case it can be exchanged only for the same product. Please contact info@pleasedtopresent.org to exchange a defective item. Magazines, newspapers, used books and shipping fees are not returnable or
exchangeable.